Returns
Last updated October 14, 2026
The short version
Holders are printed ahead and kept on the shelf, so you can send them back within 30 days of delivery if you change your mind. If something is wrong with what I sent, that is on me and I will fix it.
If it is faulty, wrong, or damaged
Email admin@klauscustom.com within 30 days of delivery with your order number and a photo. That covers:
- A part that arrived broken or cracked
- The wrong brand, colour, or mix of holders
- A print defect that affects how it works
- A holder that does not fit the platform it was sold for
I will reprint it or refund it, your choice. You will not be asked to ship the faulty part back unless I specifically ask for it, and if I do, I pay the postage.
If you ordered the wrong thing or changed your mind
Email me before it ships and I will change it at no cost. After it ships, email me within 30 days of delivery and I will send you the return address. Send the holders back unused and I will refund the price of the holders when they arrive. Return postage is yours to cover, and the original shipping is not refunded. If you would rather swap to a different brand or mix, I can do that instead.
What is not covered
- Holders that have been mounted or used, unless they are faulty
- Damage from installation, such as overtightened or wrong-length screws
- Holders used to carry something heavier than the tool or battery they were made for
- Wear from normal use over time
- Colour looking different to your screen. Screens vary, and so does filament batch to batch
Cancelling
Email me before it ships and I will cancel and refund in full.
How refunds work
Refunds go back to the card you paid with, through Stripe. They usually take five to ten business days to appear, which is the card issuer's timing rather than mine. Original shipping is refunded when the fault is mine.
I am one person in a garage in Seaside. If something is not right, email me and I will make it right. That is easier for both of us than a chargeback.